Bertucci’s: Awesome Customer Service!
Hey guys! Happy Hump Day – my week is flying by – how about yours? If it’s not, I apologize for saying mine is. Forget I ever did?
Last night I had class, which dragged on, but it also happened to be a rest day from the gym. It was actually my first rest day in almost two weeks after looking back through my Daily Mile feed, so probably a good thing, but I still felt a bit restless!
I woke up this morning way before my alarm, at about 5:45am, and was quite awake. I took advantage of this and went to the gym to get my workout in – now I won’t have to go in the evening, and I’ll be home today around 6:45pm! That’s unheard of for me. I did 30 minutes of intervals on the Stair Master – each time I do this, it never ceases to amaze me how hard it is. Another instance in which I was trying to tell myself that quality > quantity! I followed it up with about 10 minutes of abs with a 10 pound medicine ball (to try to get some arms in), 30 regular push-ups, 30 tricep push-ups, and 30 tricep presses with the med ball. Abs and upper body, done!
It seems that whenever I try to set an alarm to get up and work out before work, I always wake up feeling like death and can barely drag myself out of bed. So I always plan to work out in the evening on weekdays, but if I happen to wake up early in the morning (because I go to bed fairly early), I try to get my workout in then. It just works for me! Another reason I work out at night is because I love group fitness classes, and the morning classes at my gym all start at 5am or 5:4am. It’s just TOO early! So, I opt for the night classes.
Work continues to be crazy busy. I was also lucky enough to have a chance to finally start on all the saved episodes of “Hart of Dixie” on my DVR. It’s a cute show! Rachel Bilson’s clothes are gorgeous. Sure the show is cheesy, but I was always more of a Summer fan than a Marissa fan (I miss “The OC”) and can’t help but enjoy it. I hope the show makes it! Anyone else into this show?
This past weekend was the end of my week off from work, and full of tasty food. Weekends often are – isn’t that one of the many reasons why they are so wonderful?
My mom and I kicked things off Friday afternoon with manicures and then glasses of Avalon Cabernet at J. Gilbert’s during happy hour. Best happy hour in town!
My mom and I each had 1.5 glasses (we split her last one) and I was feeling SO buzzed. Good thing she was driving!
We headed home, picked up my little brother, and went out to dinner at Bertucci’s. I have to share a great customer service example here!
I went there for dinner before I started blogging more regularly, in early October (hence why there’s no post about that particular meal to reference). The next day, Bertucci’s posted on their Facebook that they would be giving anyone who dined there in October a coupon for a free birthday dessert to use during the next visit.
I was confused – I’d just eaten there, it had been October, but I was coupon-less! Being the coupon queen (and probably a bit obnoxious) person that I am, I wrote on their post, asking why I hadn’t received a coupon. Someone from Bertucci’s reached out to me right away and asked for my mailing info. Within a week of providing it, I received my missing coupon in the mail! I was so impressed that they would take the time to send me a coupon and show me they care about each customer. I already love Bertucci’s, but now I have even more good things to say about them!
So I insisted we go there Friday night to use my reclaimed coupon. Another satisfying meal. I got my favorite Venetian Spinach Salad with Grilled Salmon and Goat Cheese. I ate every last bite, as usual.
My brother Michael got a Cheese Pizza with Chicken. Lucky for me he didn’t eat his crusts, so I had some. The tomato sauce remnants that were left on each crust were SO fresh and delicious. Bertucci’s may have my favorite pizza sauce. I know, a bold statement!
My mom ordered the Grilled Chicken Chopped Salad with Goat Cheese and also polished it off.
I was going to give Michael my dessert coupon, but it wasn’t necessary. Our waitress was awesome and let us have two free desserts for one coupon! Michael went with chocolate cake while I chose one of my favorites - tiramisu.
Then, the cherry on top: our waitress ALSO let me use a Facebook coupon I’d gotten for “liking” Bertucci’s.
So THANK YOU Bertucci’s for an amazing coupon experience!
Are you a morning, afternoon, or evening workout person (or a mix)? Are you sick of seeing me write about Bertucci’s? Do you have any awesome restaurant customer service experiences to share?